Terms & Conditions.

Terms & Conditions.

  1. There is a 3-5 working day turnover from order to posting the order from the day after order.
  2. Due to the type of products sold refunds will be issued at Ellerium Games Discretion.
  3. We will only post using a recorded delivery requiring signature.
  4. Signature upon delivery does not hold us liable for loss of Delivery.
  5. Any Damages or no show of your delivery must be reported within 7 days of expected delivery date. After 7 days Ellerium Games is no longer responsible and you will personally have to take it up with the postage company.
  6. Missing board game pieces will require you (buyer) to contact the publisher for replacement.
  7. If there is any issue prior to shipping we will contact you within 3 working days. if you fail to respond within 3 working days we will cancel your order and will fully refund you.
  8. We will never sell or give your personal information to any other person or company.
  9. Event ticket purchase: you (buyer) agreeing to attend event. Failure to attend does not fault Ellerium Games and we will issue refunds at our discretion.
  10. Refunds will be issued in either a full refund or store credit depending on circumstances.
  11. Contact Ellerium Games if you find any issue and we will respond within 7 working days.
  12. If you order an item that is out of stock using back order system we reserve the right to cancel the order if our suppliers cannot supply the item to us.
  13. Back orders & Pre-orders are subject to an additional 3 days processing.
  14. Promotional prices can be cancelled if a supplier changes the cost to us. In such an instance we will contact you and offer a full refund or to pay the extra. Where possible we will do our best to honor the promotional price.
  15. If you file a complaint with Paypal before making contact with us to try and resolve the complaint then we will not be liable to refund.